Support
CallSlate Support
Last updated: 11 September 2026
CallSlate turns your shooting schedule into a live countdown on your phone, Lock Screen and Apple Watch. If something is not working, or you have an idea for the app, this page is the place to start.
Contact
Email: support@callslate.app
We aim to reply within two working days. CallSlate is made by a small team, so it can occasionally take a little longer around weekends and shoot days.
When you write, it helps enormously if you include:
- what you expected to happen, and what happened instead
- your iPhone model and iOS version
- the app version (Settings, at the bottom of the screen)
- a screenshot, if the problem is visible
Frequently asked questions
Do I need an account to use CallSlate?
You can create and run projects within the free plan without an account. Your projects, schedules, crew and gear live on your own device.
Buying or restoring CallSlate Pro requires Sign in with Apple. This links your subscription to your account so it can be recognised after a reinstall or on another device. Schedule sharing is a Pro feature. Signing in does not sync your projects between devices.
Where is my data stored?
Your project library, crew, gear and costs are stored on your iPhone. There is no server-side sync of your full projects. Export a backup before reinstalling or switching phones.
Selected information is sent to our services for these features:
- documents and text you select for import: PDF files are processed on our server, and Word files are sent there to extract their text before you review it; AI processing sends schedule text to OpenAI after your agreement
- a reduced schedule snapshot when you create a share link
- timeline information and push tokens to update a Live Activity
- addresses or coordinates for address lookup, weather and travel times
- device registration and security checks
- Apple sign-in and verification of purchases or restored subscriptions
The Privacy Policy explains what each feature sends, what is stored and when it is deleted.
I imported a PDF and the times are wrong
AI extraction is not perfect, especially with unusual call sheet layouts. You can edit every block afterwards.
Two things that usually help: pick just the pages that hold the schedule before importing, and check that the date and start time of the project itself are right.
How do I cancel my subscription?
Subscriptions are handled by Apple, not by us. In CallSlate, open Settings, Plan and choose Manage in the App Store to open Apple's subscription controls. You can also open the Settings app on your iPhone, tap your name, then Subscriptions. Cancel at least 24 hours before the renewal date.
Refund requests also go through Apple. We cannot issue refunds ourselves.
The Live Activity on my Lock Screen stopped updating
Open the app once, which brings the card back in step.
If it keeps happening, check that Live Activities are enabled for CallSlate in the iPhone Settings app, and that Low Power Mode is off. Let us know if it persists, and mention roughly when it stopped.
Does CallSlate work without internet?
Yes, for the part that matters on a shoot day: your schedule and its countdown live on your device.
Features that need a connection are AI import, sharing, weather and drive times.
Can my crew see my schedule?
Yes, with a share link or QR code. They see a read-only version with the blocks, times and locations. Notes, crew contact details and costs are not included.
A share link expires after 30 days, and you can revoke it earlier from the app.
Which app do addresses open in?
Apple Maps by default. You can switch to Google Maps or Waze under Settings, Preferences.
Is the drone indicator a permit check?
No. It reflects weather only. It says nothing about airspace, permits, no-fly zones or local rules. Always check those yourself.